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Terms Of Use


This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.


This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of website.


The domain name (hereinafter referred to as "Website") is owned by Crafnovation Retail Private Limited a company incorporated under the Companies Act, 1956 with its registered office at - First Floor, 220 A, Saket Nagar, Indore (M.P.) 452001 (hereinafter referred to as "Crafinno").


Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If You transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with Crafinno Design Private Limited and these terms and conditions including the policies constitute Your binding obligations, with Crafinno.


For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. Crafinno allows the User to surf the Website or making purchases without registering on the Website. The term "We", "Us", "Our" shall mean Crafnovation Retail Private Limited.


When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, we grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.


This site is designed, updated and maintained independently by Crafinno. The content is owned by Crafinno.  You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content (without letting us know in advance and giving us an advance)

Crafinno reserves the right, in its sole discretion, to suspend or cancel the service at any time if a computer virus, bug, or other technical problem corrupts the security, or proper administration of the service.

Crafinno Values the privacy of information pertaining to its associates. We do not use or disclose information about your individual visits to our website or any information that you may give us, such as your name, address, email address or telephone number, to any outside sources.

Crafinno name reserves the right to refuse service to anyone at any time.

Crafinno will not use information about you without your permission and will provide the means for you to manage and control the information that you have provided. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately.

Crafinno does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number.


Returns stand for accepting the product back after being sold by Crafinno and offering money back in return. Returns will be done only in the following circumstances –

  • Product delivered is damaged
  • Wrong product delivered (Does not include size fit issue)
  • Product is delivered with a delay of more than 10 days as committed on the website

Money will be returned to the bank account via electronic transfer after the receipt of the delivered product back to Crafinno registered office.


Replacement stands for providing another product in exchange of the return of product delivered. It does not include any cash back.

Easy replacements with one call solution. You need to call Crafinno and share necessary details. The product will need to be dispatched by the buyer and after the receipt of the product, Crafinno will ship the product demanded in replacement.

Replacement can be done only under following circumstances –

  • The size does not fit the customer
  • Product has manufacturing defect – If brought to notice of Crafinno at then day of delivery
  • Product damaged in transit – The damage issue should be raised on the day of accepting delivery with images as proof.

No replacement will be done if the product is used at all. Replacement will be provided only once per order.


Refunds will be granted only in case of returns.


Orders can be cancelled any time before the dispatch of the order from Crafinno facility. For the prepaid orders, the buyer needs to furnish the bank account details for receipt of the amount paid for the cancelled order. The amount will be transferred within 6 business days after the receipt of proper bank details.

No cancellations can be done once the product is dispatched.

Secured Payments

All the online payments are accepted via Payu Bizz and Paypal. World class security measures are adopted by these payment gateway service providers.

The website uses SSL encryption for securing all user data and online transactions.

No user data is saved by Crafinno.

Cash On Delivery

All Indian customers have the facility to pay Cash at the time of delivery with no additional charges for availing this facility.

Crafinno provides Cash on Delivery facility on selected pin codes within India.

The buyer will be notified at the time of checkout whether his/her selected address is serviceable by this mode of payment.

All matters are subject to Indore (India) Jurisdiction only.


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